Let me preface this by saying that we've gone here for years and have always loved it. This is one place that I can still eat despite health issues and allergies. But apparently it is going downhill.
We go often enough that we have a standing order. We simply give them our telephone number and the order we want comes up and that is it. We do this about once a month.
Today we walk in and I give the kid our phone number and the order total is close to $80. Our order is usually closer to $35. He double checks my phone number and then reads off the order. It is an order from like two years ago when we had friends staying with us. I'm asking how that is possible when we use that phone number to order all the time. He couldn't explain it and said he had to start from scratch. Weird. But not a big deal.
Then I stressed to him NO SAUCE on the chicken breast bowl. I CANNOT have it. I asked him twice to make sure the order said "no sauce". Got home and the order has sauce. And of course the chicken and rice is drenched so there is no way I can eat it. It will make me sick.
Then my husband said his order was different. He said it doesn't taste like it normally does. He was surprised. As I said, we eat here, on average, about once a month. Also, the Katsu chicken for my son came with NO katsu sauce. ???? Did they omit the katsu sauce rather than the breast bowl sauce? I don't see how they could have made that mistake because I stressed that there was to be no sauce on the breast bowl.
Anyway--extremely disappointed in this experience.