I have been without tv for 4 days now and everytime I call they say that they are working on it. The screen freezes after 3 seconds and it not taping any of my shows. It is frozen in time. Each time I call they say it will be done if a few hours. 4 DAYS LATER and nothing. They just don't seem to care and I am so frustrated with them. When I first started with them I was told one price and it jumped $35 a month and was told I misunderstood the terms and conditions, which I did not because I wrote everything down. I want out of this contract so badly and when the time is up I am DONE with them. When I signed up I was promised a $300 gift card for signing up. I had to call 8 times and then was told the promotion was over. I made such a stink that I finally got it 6 months later. THEY ARE A SCAM and don't sign up with them.