We typically have a positive experience at this Build-a-Bear. I don't even want to know how much money I've dropped here in total. Three kids and each of them has enjoyed their custom bears. Yesterday's visit was in honor of my little one's birthday which means splurging on clothes as well. Mom actually made one as well so we landed with a final total over $100 for three bears, two outfits (no shoes) and a hat. Good grief! Two of the three folks working yesterday were awesome. The young man who engaged the kiddos and stuffed the bears was great. I don't really appreciate the attempt to upsell children (beating hearts, sounds, scents) so I quickly jump in with no so my kids aren't in the awkward situation. Stop that B-A-B! It negatively impacts the positive experience. Otherwise, appreciate the variety of items and the friendly team members.