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| - EDIT: 7/12/2011
I amended my review from 1 star to 2 stars only because I never did eat inside the restaurant (so cannot comment on table service) and because I did not try some of their signature products like the ribs or pulled turkey. ...but I stand by my negative review of my take-out experiences. See below:
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I will not go back. My review is for take-out. I've gotten take-out meals from here twice. The first time I ordered at the front counter. I got a pork sandwich for my husband and brisket for me. They were just okay, but nothing to recommend. Prices were high for what we got. I can't even recall which sides we ordered, so it can't be a good thing if they're not memorable. I also ordered kids meals for my sons. I got them the grilled cheese and kids fries meals, and they were a complete joke. The "kids fries" were these smiley face shaped potato things. My kids hated them. And the "grilled cheese"?? It was a cheap little hamburger bun with a barely melted piece of American cheese in it. Awful. My boys didn't eat those either. If I had known that was what they were getting, I would have just made the kids grilled cheese at home. Honestly, if they can't serve a halfway decent grilled-cheese, they should just take it off the menu.
The most recent visit was a couple of months ago. I was really craving bbq and some good mac n cheese for dinner, and was in the area, so decided to give the place another go. Again, I ordered take-out., this time by phone. When I added the mac n cheese to the order, the guy paused, and then told me that it would then take about 20-25 minutes for my order. I should have seen a red flag right there. When I got home and opened the tiny container of mac n cheese, I was expecting some good ol' homemade mac, but I was dumbfounded to learn that I had paid $4 for a tiny scoop of crappy blue box Kraft macaroni and cheese!!! So they must have had to whip up a box of it and that took the extra time for the order. That was the last straw, and I decided to never go back. It seems like they must have gotten complaints about their mac n cheese because now when you look up the menu online, they specify that it's Kraft macaroni....they did not specify this before. I even double-checked my paper take-out menu to be sure. Plus, the guy taking my order did not inform me that it was Kraft. I certainly would never knowingly order a $4 tiny scoop of Kraft mac n cheese. Looking back, I seem to remember the counter guy looking apologetic as he handed me my order. I thought it was for the extra wait time, but maybe it was because he knew that the food he was handing me was subpar.
So that was twice that I ordered there for my family and felt cheated or duped about the food. Thanks, but no thanks, PITTS. I'd rather take my family to McD's. At least you know exactly what you're getting when you order there.
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