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| - I am amazed I am leaving one star. I will give them a star for the 2 for 20 deal. It's a decent deal for two people. Now, don't get me wrong, I understand this is a corporate restaurant that is more franchise like. I did not expect a Chef Ramsay meal, but I still hoped for something flavorful, and at least a clean restaurant and for service to be present. I heard that kids eat free on Mondays, Great! My toddler loves to eat and this was something that made me decide to go try it out. She was recovering from being sick, we all wanted somewhere casual to eat. I called first because I didn't want any confusion when I arrived. The hostess (I am assuming. I suppose it could have been a bartender or server) answered and said she would check (with her manager) and get back to me. She came back on the phone and said yes, kids eat free with an adult purchase not only on Mondays but also Tuesdays and Wednesdays as well. Great. We drove over, arriving to eat about 15-20 minutes later. Ok, so let me say I am not a health inspector or the Queen of England, but a big red flag that made me want to turn around immediately was when we walked up to the doors and both the outside and inside doors and walls had dirty fingerprints all over them, dirt, and dried food. They were not busy inside, there were maybe 4 other tables with guests. We were seated. The booth was sure to great me dirty as well. ..and my silverware.. you guessed it. Not clean in appearance. I told my husband I wasn't so sure I wanted to stay. He wanted to. A server (young man) greeted us and asked what we wanted to drink. I asked him (again to confirm) about the kids eat free deal, as we looked over the menu. He looked totally confused and said he doesn't know. I asked if he could find out. He asked another server. She said she does not know and isnt sure. They asked what if we were ready to order. I kindly asked if they could find out for me. They went and asked their manager and came back to report the manager said "no". I stated I JUST called and it was confirmed, not only for today but for 3 days. "um. do you know who you talked to?" then they just stood there awkward. One server went back to talk to the manager again and came back and said the manager said he has to have a code or number. The manager hid in the back and never came out once during this. I asked for a minute. They hovered. I told my husband with the service and overall cleanliness I wasn't too sure about staying and since we are all going to buy meals anyways I would rather try somewhere I know we love. He did not want to leave, as he was hungry. Fine. We decided to order an app and some entrees. I ordered the char grilled steak. (It was to come with asparagus, cherry tomatoes, homestyle fries, and a sauce side). Well let me tell you, my steak came out and was not "char grilled". My sides were cold microwaved broccoli, and mashed potatoes (if you want to call them that. and I love mashed potatoes. I couldn't force them down, my daughter wouldn't eat them). I am assuming the server brought the wrong dish or the wrong sides. No one came back to check how the meal was. I only saw someone come over to ask if we wanted to pay via regular check or at the table. She did ask if we wanted dessert. I am not sure where the first server we had ever went. I guess it was a team serving effort but it was confusing overall. I don't think I am asking much for a manager to honor his word, the dining experience to be pleasant in service, appearance, and to have food that tastes good.
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