We had a great experience buying from Sleep number. Mike was super helpful and helped us get a promotion that had expired while we were looking into our credit options. We also purchased a pillow and mattress padding. Even tho we ended up starting the return process, because the bed wasn't working for us (we got a p6). We had nothing but great customer service from Sleep number. I assure you, it's not inexpensive to return the bed, but we knew that when we bought the bed. ($180 for delivery and setup and $180 for them to come pick it up), also the bedding can't be returned (we knew that, too), which is fine because it can be used with our new mattress. I wish the bed would've worked for us, because our customer service was so good!