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  • The office manager contacted me and "waived" the fee and rectified the situation. I have never had surgery before and was unaware of all of the nuances involved. Not to get on a soap box but this is a prime example of the sad state of affairs our health care system is in. The reimbursements from insurance companies have gotten smaller so offices like this are pressed to schedule more visits than necessary to make up for the lack of revenue. Insurance companies specialize as to not cover every aspect. This is a great example as my vision insurance paid for the initial eye exam. That Dr determined I had a cataract and told me not to get contacts or eye glasses until I see a surgeon. I had to go to my family dr to get a referral to this office. My medical insurance took care of one eye but would not cover the other. The vision insurance already paid for one eye exam for the year and refused to pay for another. My other eye had changed significantly so the initial exam didn't mean anything. It makes no sense. I am thankful that this office stepped up and took care of this situation. I left at three stars in hope hat it spurs hem to change their policies. I discussed a contact for my right eye with the surgeon from the first visit. They charged me for an eye exam but claimed it was for eye glasses even though they told me after surgery I could not wear glasses because my eyes would be so different. So why did they charge me for an eyeglass exam?
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