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  • I will start at the beginning: We arrived about 130pm and we're told a 15-20 minute wait for the 2 of us. We are waiting in a very small area with groups of 4-7, some with small children. While we are waiting I noticed several open tables that sit 2, when I asked the hostess if those tables were available she told me that she had to go down her list. We were the only couple in the waiting area and about 5th on the list. We were finally shown to the tables that had been empty for the past 15 mins. Our server was Madison, we decided on our sandwiches. I got my sandwich with potato chips and a side of mayo my husband requested the Italian Fried Potatoes with his sandwich. When our sandwiches came my husband had sweet potato fries instead of the Italian Fries. When we questioned Madison she didn't seem to know what Italian Fried Potatoes were and asked if he wanted waffle fries. We looked at a menu to see if we were wrong this is what is in the menu: SWAP OUT THE HOMEMADE POTATO CHIPS FOR ITALIAN-FRIED POTATOES OR SWEET PO'S FOR SOME EXTRA DOUGH. Madison said the waffle fries WERE the Italian Fried potatoes. My husband asked for those. I asked for my side of mayo. We were half finished with our sandwiches when we received the waffle fries and my mayo. My husband then asked if they had any malt vinegar or regular white vinegar. Madison had no clue what we were asking for. When my husband explained that they make vinaigrette dressings they used vinegar and if we could just get a little of the vinegar. She brought back some balsamic vinaigrette dressing. Now to the food: I had the beef and my husband had the turkey both were very good. The waffle fries and the potato chips had a burnt oil taste to them. I think they needed to change the oil as it was old. Our drinks were not refilled nor were asked if we wanted a refill till after we received our check. I think the crew for this restaurant is young and needs to have additional training. The hostess station certainly needs more than one person when the wait area is packed with people. We should not have to wait for larger parties to be seated. Especially, when there were tables available that only sat 2. There are so many great restaurants in the Superstion Area and having an Oregano's in the area was a bonus. My fear is if you don't correct minor issues they will turn into a bigger problem.
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