I see lots of negative reviews of this place - mostly from people who had wrong expectations.
This is not your local Shawarma Joint for a quick bite. Let me clarify it for you, their slogan "Fine Middle Eastern Dining" would be better rephrased as "Fine Islamic Dining." What, the 'no alcohol' on the menu didn't tip you off? Or the fact that there is a Prayer Room in every one of their restaurants? Nothing wrong with it, just hone your expectations.
The Shawarma is dry. Yes, this is the 'all lean meat and no fat' shawarma popular in the middle east. Your regular 'hole in the wall' shawarma is probably Greek-influenced where lots of fatty cuts are added to get the 'juiciness". In the Middle East such shawarma is considered for "poor people." The high end shawarma has only lean cuts - and hence it is 'dry'. You're supposed to mix it with sauces, hummus, baba ganoush etc.
Have you tried there dip sampler? Absolutely amazing! The freshest, tastiest dips in Toronto. I've already warned you about how they (intentionally) make their Shawarma - but the other meat cuts (shis tawook, kebap) are amazing.
Have in mind that their wraps are not overflowing with meat. Again - this is how it is done in the Middle East (as opposed to Greece and Turkey). Just hone your expectations and order a platter - plenty of meat.
Service was good and prompt, but not servile. Food came out quite fast.
If people knew what to expect - there would be less frustration. Around Eid the place is packed.