So yes, we loved this hotel, yes it is over-the-top luxury, yes the spa is the be stand yes we would stay again. So why not 5 stars, and it would be so easy to attain 5 stars:
The good - luxury accommodations, all room and casino features to notch
High ceilings, light and airy
My wife tells me the spa is awesome
Cleaning staff to a great job
The bad - things that should be so easy to fix:
Basically the attitude and service (or lack thereof) from any staff in positions other than those where they can reasonably expect a tip. So disappointing - and then the long long wait to check in and check out. See my pic. After spending over a $1000 on room and a couple of meals - why put me through this 20 minute long check out nightmare? Steve Wynn - please fix before we come back - this hotel so deserves 5 stars.