The gals that actually do the lasering are great but the gal who let's you know if you're a good candidate needs to be retrained. I have blonde hair on my legs and was told I was a good candidate, however just before my 9th appointment, the confirmation call said they were scheduling my final appointment. I was under the impression that I had paid the price for my legs to be hairless, which they definitely were not. When I called to ask about it, I was told that my contract stated I paid for 9 treatments. My contract said nothing about 9 treatments. The gal on the phone was absolutely no help whatsoever and after I had a few negative words with her and told her I wouldn't be rescheduling my "final appointment", she asked me if I wanted to purchase more treatments! This place does not do what they promise. Save your money!