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| - A quick summary: So far 4 FULL days wasted, completely unprofessional and unreliable. Stay far away.
As most of the other Yelpers have indicated, stay AWAY from Grace Plumbing. My boyfriend has a separate home warranty company, and the home warranty company sent out Grace Plumbing for a water heater issue. An appointment was set for Friday, so my boyfriend took off work to be there during the very wide appointment window. He even called on Friday to double check he was on the books and the technician was coming out - Grace receptionists confirmed this. He waited all day, and all night Friday, and they NEVER showed up. An entire day and work day wasted. He had to reach out to them Saturday morning, and they finally got someone over to his house by about 1pm on Saturday, and they determined the water heater needed to be replaced, but he'd need a separate appointment. ANOTHER day wasted. The appointment was scheduled for Wednesday, with an 11-3 window. Another day taken off work. He called again to double check everything was set up correctly, and the receptionist confirmed. At 2:30 the technician called to say he was 30 minutes out. And then, he did not show up until 7:15 pm! When he arrived, he did not have a replacement water heater and had no idea what he was arriving for. He said he'd need to go back and get the supplies and water heater, and that he'd be back real quick. We called the technician after he had left to be sure he was coming back and he said he was. Well, he NEVER came back. That is where we are at right now, 3 days wasted so far, with another certainly wasted as well, and that's only if it gets fixed. At this point, this business should be reported to the better business bureau and home warranty companies should not be doing business with them. I am not an angry consumer looking to call out everyone. My Yelp reviews show way more positive reviews than negative, but this is just totally out of hand.
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