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| - To have transparency here.........this was emailed to Michael this Monday morning 01/30/17:
Good morning Michael,
I have to apologize for replying back to you this late. I appreciate your message and I am humble to have received it. I'm going to take your offer and please refund us our meal (I have attached the receipt). I cannot take your second offer in bringing my family back for a second chance. In Las Vegas, theirs too many restaurants to give one a second chance. For us, once we love the the food, we write about it and continue to come back to it. I just believe that there were too many eyes from your staff that saw our pie and didn't take it back or say something. From the guy that served us (and us pointing it out there, he just turned towards the back like he was looking for someone), to the waiter that saw three half eaten slices on our plates, saw the rest of the pizza untouched and said that our cannoli's we're on our way out. Instead of asking us if their was a problem or how was our pizza, would of at least open the door.
Don't let me get started on those poor cannoli's too, they were soft, they came frozen to your kitchen then microwaved (very sad) to our plate.
We're not one to make a scene or to get mad and storm off. This is why we love Yelp! You even made a comment that "the execution of my pizza wasn't right". I totally agree, and I agree that there are different types of thickness to deep dishes in Chicago but the one that's pictured on each of your tables (for marketing, to take a deep dish home) isn't what we got. Even pictures that I screen shot and attached here have that second layers you guys promote (and you mentioned) and ours had a cheese thick bottom, with a barely rationed sauce and some pepperonis.
I just believe that customers should have that one time experience to continue to come back. Unfortunately, ours was just overlooked, ignored and we are here. But I wish you and your restaurant the best.
Let me know if you need anything else for my refund.
Regards,
Luis F.
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Look at the sauce here, along with the two layers as you mentioned. image4.PNG
Then our sad pizza.
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