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  • We think of Jen like a trusted family member, but with incredible pet-caring skills! She is one of the most personable, approachable, thoughtful, perceptive, and talented people we know (not just in the pet care world). Our pets are pretty high maintenance, and we are probably also difficult to work with at times, with indefinite travel plans and changing dates, but Jen handles it all with her signature combination of seriousness, excellence and humor! We have multiple pets, with varying needs that Jen cares for. She gives multiple medications on every visit (something we ourselves still struggle with at times), cares for both indoor and outdoor pets and has even made friends with a neighborhood stray that visits for a quick bite now and then. She has come to know what is normal behavior for our pets, and calls out when something is not normal. Beyond that, if an issue arises, she is ready with a plan or solution, eliminating a sense of helplessness for us when we are far away and unable to act. Her communication is unparalleled. She sends updates during every visit, on each pet. She includes pictures and videos, too! It really helps us feel like we are there with her. She has, not just occasionally, but frequently gone above and beyond the expectations of her type of work for us - taking an injured pet to the vet, which took hours...dealing graciously with our forgetting to add her to the "ok" list with our security company, helping us find a cat who was lost (during a time when we were home and not contracted with her), etc. And, she is a tremendous resource on all things "pet" outside of service times. She has a network of other pet service providers, and is extremely knowledgeable and highly professional, in general. We trust that all is going to be well when we leave our home and pets in her care. The gift of peace of mind and relaxation when we travel is immeasurable.
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