Ugh, these guys are extremely unprofessional. This company was referred to me by my home warranty Old Republic Home Protection . If ORHP refers this company to you call them back and request another company.
I'll admit I was a little adventurous with fixing a plumbing issue on a Thursday night. I couldn't remove a compression ring from a copper pipe that flared at the end and at this point water was off and had to stay off since the old shutoff valve was a problem. I reached out to my home warranty company to bail me out of my predicament.
My expectations are not that high The warranty company sends you business you should call me right away to get something scheduled. I shouldn't have to call you near end of business day on Friday to get help with something I scheduled the night prior. Worst of all they couldn't get out till Sunday. So no water Friday, Saturday and Sunday great I pack my things and stay with the inlaws. Sunday rolls around No call to let me know they are on the way and no show its nearing the end of my service window So I call to find out whats going on. Maybe they are running late from the last job that would be fine if that was the case I don't mind if your running late I understand that happens but the problem is they went to the wrong house and just removed me from their schedule altogether. They wouldn't offer to come out later the same day and make up for that. Now I need to take time off from work for these guys lack of customer service skills.