Our daughter dropped our iPhone 5s and cracked the screen the other day. We called the idoc (jesse) and we couldn't be happier. Jesse came up during rush hour traffic to accommodate our needs..he was polite, professional and honest. He was finished with our phone in less than 12 minutes and everything works and looks amazing. Will definitely refer him to anyone who cracks their iPhone screen. If you have any doubts on honesty , I assure you he is top notch.