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| - UPDATE: Despite the note below from the vet, there has been no communication or follow-up re: this review. Another example of the clinic not really caring about dissatisfied clients - and focusing more on a facade of responding rather than making some much needed fundamental changes.
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It is always difficult to write a negative review - especially more difficult when it concerns professionals in the pet-care business.
We took our 10-week old purebred ridgeback to this location for his slew of shots, etc. At the reception desk, we were immediately told that the clinic had diagnosed a parvovirus case (acute, highly contagious, potentially lethal disease - esp. for unvaccinated pups) earlier that day. It was just by pure chance that I had carried in the pup vs. walking him on the leash. After the visit, we were advised to walk out with the pup in our arms as the area was not entirely disinfected. Luckily, our little guy did not contract anything except his vaccination shot.
While at the clinic, there was tremendous amount of pressure to sign up for one of their "pet care plans". The plans either required a bulk payment or a monthly installment which would cover everything from the 1st shot all the way up to neuter/spay.
At the very first visit, we weren't comfortable signing up for anything without establishing a comfort-level with the vet/clinic. We simply wanted his first set of shots and seek care as and when his shots became due. After multiple discussions with two techs and two doctors, and 25 minutes of back and forth, we were repeatedly told that the plans represent significant savings.
More importantly, many of our questions weren't answered completely or professionally. Neither the staff nor the doctors seemed to genuinely care about the animals. Money seemed to be the primary focus.
Needless to say, we did not sign up for any of the plans and never returned. We sought all future care at another Veterinarian in the area who is extremely professional and caring - albeit slightly more expensive.
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