The reason for the one star is simple: management attitude. I ordered a flat toasted bagel with cream cheese (with chives). What I got was a bagel and cream cheese with green onions. I called over the waitress and mentioned it, and she quickly returned with the same offering saying that this was how "the kitchen" served this item. She suggested I speak to the manager/owner on my way out.
After paying I did speak to the manager. He said he knew the menu said chives but that was just "lingo", as "green onions would not sell as well". I told him that it was not correct but he dismissively said "we can get away with it". That is stunning disregard for your patrons, and knocks down their rating to 1 star.
This is a dairy restaurant catering to a lot of people following dietary laws. One cannot but wonder what other liberties they take with the lingo in the menu....or in the kitchen.