Horrendous office staff in that they screw up your info, lie about it, don't send in prescriptions in a timely manner, blame it on the dr. It's ridiculous. Also good luck understanding them. Accents...mumble. it's very difficult if you are older. It's become like a meat factory herding people through. .you wait up to an hour a ll combined before you even see dr then she rushes you through like a tornado. It's really gone downhill!!!