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| - Rewriting this, since someone asked me why I didn't like it. We went for my friend's birthday because he claims he's enjoyed this place before.
First off, I can't understand how this place has high ratings at all. The food is shitty, and the service is horrendous. When we walked in, the first place we were seated was right near the entrance where people can walk past you on two sides. I politely told the hostess that the table was unacceptable, and that we wanted to sit in a booth. She tries moving us two tables over so that we're right next to the busing station, and all the servers would be walking past us and guests on their way to the toilet. Apparently "please seat us in a booth, we don't want people walking behind us while we're eating" is something that's not understandable.
We had to then wait 10 minutes for them to clean an empty booth.
We sat down and hadn't even had a chance to look at the menus, when our obnoxious waiter came up and asked if we were ready to order. We told him we'd like some time to look at the menu, and would let him know when we were ready. Less than two minutes passed, and he returned and asked again for our order. We had to repeat this three times.
We were served cold biscuits with honey and butter. The biscuits were not light and fluffy, nor were they very tasty. We also had an ant in our bowl, which we found after we had been eating. When we told a passing server about it, she responded with "Did you find it before or after you ate the biscuits?" ... What? We found a LIVE INSECT IN OUR FOOD. What does it matter if it was "before or after"?
Everyone's plates came on obnoxiously sized serving dishes. My husband and I had ordered a kokomo sandwich, which came on dry assed texas toast, despite being called "milk bread". There were no sauces or anything to add flavor to it. The meatloaf, while tasty, is nothing I couldn't make better at home, and the sandwich was definitely NOT worth $13. My mashed potatoes came with, what looked like a sheet of cheese colored plastic on top of them. I couldn't even puncture it with a fork... The bacon was kinda glued to the cheese as well. My sandwich also came with a steak knife jammed into the middle of it, and a tree of rosemary. Not good presentation at all.
I ordered an arnold palmer to drink. I told a passing waitress (the ant woman) that it tasted off and was watered down. I honestly think the fresh brewed tea they had, was just a cup of water that had sat next to a teabag at some point. Very poor quality.
Our original server had gone from being hovering to neglectful. We didn't see him until after it was time to drop the check. We had told him at least four times that it was our friend's birthday, without any acknowledgment at all. Finally I said "What kind of restaurant is this? Even fancy restaurants in vegas offer to do something for a guest's birthday.". He told me that HHAGG doesn't, and offered to "bring us a dessert" but assured us that it would not be complimentary. We decided to just cut our losses and leave.
I will not ever return to this horrible restaurant. Seriously. Train your damned chefs. Teach them how to make proper food, and not just slop whatever they think is edible on a plate. Train your waitstaff and teach them to walk the fine line between being a hovering nuisance and neglectful... And do something for your damned guest's birthdays.
Oh, and hire some damned pest control, please.
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