I have been to Jim's Burgers & Eggs about 4 or 5 times. I have never had a problem with the staff or the time it takes to get served food. The food has never been mind blowing, but just ok and they are at a convenient location. I went in on a Sunday morning at 10am to pick food up for my family. It was very busy and there was not a table available in sight. I kept this in mind as I placed my order. I ordered and waited, and waited, and waited, and waited. At the 45 minute mark I asked a server how my order was coming. She came back a few minutes later and said they are working on it now. Another 15 minutes went by and lunch started coming out of the kitchen and being served. Many of the people who had ordered after me received their food. I went to the counter and asked for a refund. The woman at the counter said I was still third in line. There was no problem getting my money back but there was also not an apology. I can wait 30 - 40 minutes for food on a busy day but an hour is just too long without being told prior to ordering. I would have went somewhere else if I would have know it would be an hour to an hour and a half for my order. If you go to Jim's on a Sunday morning you may want to bring a novel to read. I really want this place to succeed but their food needs to get better and they need to learn to expedite orders more timely.