I've been going here for almost 8 years and I have yet to have a bad experience.
I know some of the people get annoyed that they're always speaking in Vietnamese and they could POTENTIALLY be talking about you, but just plug in your headphones, blast your music, and enjoy the process of becoming beautiful. I go to NINA always to get my eyebrows done and anything else I need done, and she always works on my eyebrows like it's an art for her. I love this place, I travel 2 1/2 hours bi-weekly there and 2 1/2 hours back JUST because I get the BEST of the BEST work done for a great price! 100000000000 stars for this place!