They continued to impress me on my most recent trip from which I'm writing this review on.
A friend and I stayed four days and three nights using my comps. We were set up in the Ipanema tower on the thirteenth floor. (I can't believe they had a thirteenth floor.) To my surprise, the voyeur window has been replaced with a giant mirror on the roomside and filled in with some marble.
Anyway, the reason I was so delighted by Rio was that someone watching those black orbs with big brother cameras in them must have recognized my displeasure in losing quite a hefty sum of money. I was playing some Bonus Poker and a host came by and asked if I was who they thought I was and handed me some bonus comps including reward points and multipliers. It wasn't something super amazing, but I felt like I mattered and isn't that was customer service is all about?
I'll be back in Vegas soon and I will definitely be staying at the Rio again and again and again.