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  • I feel the need to post in response to Monika R's post, as I am a customer who did use Spic n Span's services, and they were not good at all. I have worked with other house cleaning services before. These folks did not compare favorably. As others noted, it was difficult to make an appointment, they said they would call to confirm the appointment (since it was several weeks out) and they did not, they showed up 20 minutes late, and their attitude was not great. The LivingSocial deal was for 2 hours of cleaning services. After 1 hour they said they were done, even though the house did not look incredibly clean (again, compared to other services we have used). When I asked if they were going to do certain things, their initial response was that they did not do them: Windows, Refrigerator, Ceiling fan, Bed sheets. They said that those things qualified as 'maid service'. I am not sure what the difference is between maid service and house cleaning service, but either way, the places that they did clean did not come out that well, and they were definitely not trying to impress. Which I do not understand, since it seems that the point of the LivingSocial deal from their perspective should be to grow their repeat client base. I will not use their services again, and recommend that others do not as well, and that LivingSocial not team up with them in the future. I would ask for my money back, but they did show up and do a cleaning job (as bad as it was), so not sure if I am entitled to a full refund. But I am disappointed in LivingSocial's screening process of business partners.
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