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  • I hate writing this review and truly hesitate to tell my honest truth. Don't be a white girl shopping at this store and expect any customer service. I've lived in Cleveland Heights for several decade but they don't care who keeps their doors open. Unless you're a different color you should expect a policy of nonexistent help, invisible service. I have employee names, actual video, countless receipts and proof showing interactions that are beyond egregious. Don't bother asking any associate a question they walk past you and ignore you or send you somewhere else. Chase them down (if you can- while texting) and they might page some phantom person from that department to help you... They never show up. This had to be the worst incident ever, 3 women 'working' in customer service actually laughed among themselves as I tried to return 4 items. As if it were a contest or joke on how to hassle me after I walked away. I'm an 'unwelcomed' customer? I tried to explain my product issues (well within their return policy) not totally more than $13 but costing me more than $70 in corrective supplied for damages based on their 'departments' experts' ignorant recommendations. I was embarrassed and humiliated by the whole transaction but stayed calm. They made me feel foolish and turned me back into the store without help or direction to hunt fore more useless supplies. Another customer in line overheard the transaction and approached me later while shopping and asked if he could try returning those items. He agreed they were rude, unprovoked and "snotty." He had no problem with the process. He was treated very well and invited to their in-store classes. I insisted he keep the cash for his successful transaction and that he consider shopping in local family stores. He agreed and I thanked him for his bravery. I expect NOTHING to come of this review whereas this has been their corporate culture in Cleveland Heights / Severance since they moved in. Shame on shoppers who'd support this obviously debasing business practices. Discriminatory, rude, always complaining they're tired, unapologetic, cluelessly and ignorant to home repairs. -- Go to Dunn Hardware on Wilson Mills.
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