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  • Their tag line, " better ingredients, better pizza, Papa John's", should be changed to " better pizza, horrible service where the manager hangs up on you, Papa John's"! I was sent an email with a special discount. I followed the link and ordered a pizza for delivery. Like I've done a dozen times before. I'm sure they drivers remember me, I tip well. The promised time of 19-29 minutes seemed great. Ordered at 7:23pm. At 8:20 pm I called to ask about my food. I was placed on hold immediately. 4-5 minutes. The girl finally picked up and I asked about my dinner, gave my name and address.. she seemed confused. She said the address they had for my order was next door to them and they cancelled it. I asked "why didn't you call me? you have my number." She couldn't answer, but said she would get a manager. The manager, no name offered, came to the phone after a solid 4 minutes. (This call is now 10 minutes long). In a nut shell he said they thought it was a prank call and cancelled it. I gave him my address, name and even offered my customer number from the web order. He didn't care. He was equally silent when I asked why didn't he call me to confirm the address? He responded with blaming me for the mix up and HANGING UP ON ME! No apologies,no offer to correct the error. He just hung up. This is not the first time I've had issues with this store. It will be the last. There are 3 other pizza places in the immediate area, they now get my business and money. Good bye Papa.
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