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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-02 00:00:00 (xsd:dateTime)
itemReviewed	Airpark Dodge Chrysler Jeep
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	12 (xsd:int)
rev:text	Skip the Service Department for sure! I bought a new 2012 Jeep Grand Cherokee Overland from Airpark a few years ago. I received a recall notice from Chrysler a few weeks ago and promptly made an appointment to have it taken care of at this dealer. I used the handy online appointment program, indicated that the appointment was for a Recall, and received an email confirmation from the dealer for my appointment. The day before the appointment (7/1), I received another email from service coordinator Bethanne, reminding me of my appointment. I show up promptly at my appointment time the next day and present my recall notice paperwork, where I am advised by Bethanne, in person, that they 'do not have the parts for this recall yet'. Mind you, this is AFTER driving from Cave Creek to the Scottsdale dealership (25 minutes each way). When I asked her why they didn't ask me WHICH recall I was coming in for during either of the two times that they had contacted me, she claimed that she did not know that it was a recall until this morning (so apparently the emails are 100% automated with no human thought behind them). Then I asked why the online service program didn't ask which recall notice I had ... since it HAD asked me whether I was coming in for a recall. Her reply? It doesn't do that. No sorry for my trouble. Nothing. I may have bought my car here (and dropped a lot of money on it), but I will take it somewhere else to get the recall service, and for ANY OTHER service need that I have (FYI Moore Chrysler Jeep on Bell Road in Glendale is a great place to have work done). My Airpark Jeep experience/visit has to be the worst customer service moment/experience that I have had in a long time. Also worth noting: If you buy a car at this dealership, they will call you every few months and ask you if you are ready to trade it in for a new one. If you don't answer, they will call and leave repeated messages. Really? These calls have been happening every few months, to my cell phone, for two years now. I will never buy a car here again, even though the original experience was fine. It's the follow up (service, selling) that will make you hate this place in the long run ...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lori

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