| rev:text
| - Drop in this morning to try this craze. Not much of a line up. There was a crew that lists and take your orders while on the line. We ordered PALaBOK, CHiCKeN JoY, PeACH MaNGO PiE, eTc., and was given an order ticket.
When in the counter, we decided to add more items for take out, such as: BuRGeRS, sPagHeTTi, eTc., GueSS WHaT?
The crew told us that we already exceeded the order of $60.00 and will not be able to add anymore. We insisted we want to order more for take out. The crew made a request to the manager, but was rejected outright. The crew came back telling us that, because they have to stick with their policy of serving the people within the SCoPE oF 4 MiNuTeS SeRViNG TiME OnLY, we have to go back to basic and line up again. DoES THaT SoUND SeNSiBLE? I DoN'T eVeN KnOW iF We aRE WaSTiNG THeiR TiME wHeN aLL wE WaNT iS JuST aN aDDiTioNaL oRDeR?
So I further escalated my views and look for another store manager in which no one was confident enough to speak. Instead, they point fingers claiming that they are busy assisting other customers. I understand the store is full and they were busy, or aRE THeY?
Finally, one store manager bravely came and advised me about their strategies and policy. She told me that if I want to order more, I should line up again and get another order ticket, as they only allow 1 ticket per family. Another way is to separate our order and split our family from being together so we can get an individual order ticket. I told the manager that we were not even informed of such policy and tricks, where our orders will only be limited to certain amount. iSN'T iT LaCK oF CoMMUNiCaTioN BeTWeEN eMPLoYeeS WHiCH CaN ReSuLT To CuSToMeR FRuSTRaTioNS & DiSSaTiSFaCTiON NoT WaNTiNG To CoME BaCK aGaiN?
The manager also added that they want to make sure that every customers are served all throughout the day. DoES ThaT MaKe anY SenSE?
If the company does not have enough stocks of hot items to sell within the day, then why not increase production, instead of WaiTiNG FoR CuSTOMeRS To CoME aT a LaTeR TiME JusT FoR THe SaKE oF CaTeRiNG eVeRYoNE, wHeN THeY aRE NoT eVeN SuRE iF iT WiLL eVeN HaPPeN oR NoT? On THe oTHeR HanD, HeRE We aRE aLReaDY iN ThE CoUNTeR JuST WaNTiNG To aDD MoRE oRDeRS anD PaY ThE eXTRa BuCKs, YeT THeY ReFuSED To SeLL. WHaT iF No CuSToMerS CoMe aFTeRwaRDs ConTraRY To THe ManaGeR's PRoJeCTeD aNTiCiPaTioN? NoT So VeRY GooD BuSiNeSS STRaTeGY, iSN'T iT?
The store should strike while the iron is hot. In this kind of business, the store should sell as much as they can in less amount of time and make more profit, which I believe is contrary to the managers point of view.
As we continue exchanging our views, I told the manager that even if we split ourselves to get an individual ticket just to increase our order, we will still use the same debit card anyway, the manager refuses and told us that they can only accept single transaction of each debit card per person. DoES THaT aNSWeR SoUNDS iNTeLLeCTuaLLY SaNE? HoW CaN THe MaNaGER eXPeCT MY KiDs To PaY iNDiViDuaLLY WHeN THeY aRE STiLL DePeNDeNT? CaN THe sToRE MaNaGeR iMPoSE THe SaME PoLiCiES on CanADiaN BLoNDeS or eURoPeaNS? No WoNDeR i DoN'T SeE aNY oF THeM iNsiDE THe SToRE. iS THe MaNaGERs ViSioN LiMiTED To oNLY FiLiPiNO CuSToMeRS? iS JoLiBeE MoRE COnCeRNeD aBOuT THeiR SeRViCeS RaTHeR ThaN BooSTinG THeiR SaLeS ReVeNUeS?
Because of it's so called "4 MiNuTEs & uNDeR seRViNG TiME" policy, which we all may think it's fast and satisfying, beating McD or BK's serving time, well, here's the drawback:
NoT aLL cHiCkEN JoYS aRE FuLLY CooKeD (YuN iBa MaY DuGO PA at MaLaNSA - SoME ChiCKeN aRE sTiLL FreSH oN THe iNSiDe wiTH BLooD on THE BoNeS); PeACH MaNGO PiE is GooD oNLY wHeN FReSHLY sERVeD oVeR THe CoUNTeR - wHeN iT CooLs DoWN aND eATeN, iT is VeRY sWeeT & sTaRCHY, as iF YoU aRE eaTiNG a RoLL oF PHoToCoPY PaPeRS wiTH aRTiFiCiAL sWeeTeNeR MiXeD ToGeTHeR; PaLaBOK TaSTES BLuNT (MaTaBaNG).
I'm giving a THUMBS UP oN THe PiNEaPPLe JUiCE and GRaVY. THe CHiCKeN JoY BReaDiNG is eXCeLLeNT ToO.
Overall, it's not bad, but I WoNDeR HoW THeiR BuRGeRs & sPaGHeTTi TasTEs LiKE?
A bit pricey for the products they are selling.
Definitely need to change the business strategies, otherwise, I could only hope that JoLLiBeE can sustain their policies up until they exist and survive the Canadian market.
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