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| - So my wife and I frequent this store regularly and usually have nothing but great things to say. However, that was before my interaction with the management staff this morning.
I was on a mission to find some thin-mints for Grandma's X-Mas eve dinner. Knowing this is an east coast family run store, I figured they would have them being that my Grandmother is from New York and traditionally has had thin-mints at her table dating back to New York. Therefore, after playing hockey and going to the gym, I stopped by to see if they had any Thin-mints... you know the kind made by Zachary in the white box.
After asking some various store clerks and checking the candy isle, I discovered they were not in-stock and left. I got in my car and drove towards TJMaxx when I saw four people, one upper manager, one supervisor, one security guard and the maintenance guy staring angrily at me and my vehicle as I drove by. Thinking they thought I may have stole something, I stopped and asked if there was an issue. They responded negatively and the maintenance guy shooed me along condescendingly. I felt very uncomfortable and degraded to say the least.
Because I shop there often, I wanted to go back in and clear up any possible misconceptions. I was met with the same hostility as they told me they thought someone, supposedly other than me, had stolen something. The manager was still unapologetic and hostile in his approach and I was left still feeling they suspected me of wrong-doing. I felt this way because the maintenance guy weirdly was laughing at me and the managers where surrounding me nonchalantly attempting to look away but obviously there because of me. I felt I was on the verge of getting beat with the maintenance guys broomstick.
I understand shrinkage in retail is a big problem during the holidays but their approach was wrong and thuggish. I only hope someone else that leaves without purchasing does not get the same accusatory demeanor that I received today--not everyone is a suspect.
I hope Glazier's management team thinks about perception the next time a group of employees come running out the store angrily looking at a customer who is leaving only because he/she did not find the item they are looking for.
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