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| - Seriously, no one has reviewed this dealership yet?
My hubby and I decided it was time to replace one of our two minivans. (Yeah, we're so cool that we had TWO.) I knew what features were priorities for me, but I hadn't made a final decision on the make/model to buy. I had shopped online for countless hours, then we went out and shopped all day... alllllll freakin day.
After zero success with dealers along Bell Road near the 101, we took a jaunt down south before heading home.
We pulled into Avondale Toyota and were greeted by Colton Grubb (why does that sound familiar). He was very relaxed, easy-going and informative. He explained their 'no-haggle' shopping experience philosophy, then helped us with any questions as we checked out what the used lot had to offer. We ended up finding an '07 Highlander with super low miles, a clean Carfax, for about $3K less than Blue Book.
Some things to note:
1) Their used vehicles are priced well below Blue Book.
2) Each vehicle's Carfax report is in its glove compartment.
3) Really, free pizza as we wait for loan approval? Sah-weet!
4) Big-screen TVs to watch the game as the pizza is scarfed down? Can I move in here?
5) The financing options were plentiful. I got a killer interest rate.
6) Colton was very professional, personable, helpful, and relaxed. He was the opposite of just about every sales guy I had encountered that day. As a woman, I highly value salespeople who talk with me as an equal, rather than talking down to me. He did this, effortlessly.
7) Everyone within their sales office made eye contact, smiled, and greeted me and my hubby. More than one person made sure we knew there was pizza.
8) Colton knew details about every used vehicle we questioned, Toyota or not. This is not always the case, with many dealerships.
9) During my experience, I never once felt defensive or like car sales prey. That is a huge deal to me.
Overall, this dealership was one which wanted my business, but their approach is more of a partnership than seller/consumer. Maybe it was because I was working with Colton; maybe it is how their management leads the team in general. It works, though.
Whatever the case, the experience was the most positive I have ever had, while purchasing an auto. I want to buy my next vehicle from this place, especially if Colton is still part of the team. It's been two months since my purchase, and I'm still getting follow-up calls/letters to ensure I am 100% happy with my vehicle... which I am.
(Oh yeah, Colton is the grandson of Lou Grubb, for those who remember that Phoenix staple from long ago...)
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