I want to thank Christine, Store Manager, for promptly helping with a $20 return-unfortunately I had thrown my H.D. recepit away. I explained that to Tony at the return desk on my first visit(when I came in to buy more plants). Tony told me to bring back the dead plants and show him the amex receipt and he would issue a refund-so i went home pulled out what was left in the planters-printed my Amex receipt and returned in 20 minutes. Tony remembered me and told me his coworker would handle the return. Hmm.
Co worker said I didnt have receipt-cant issue return. I looked at him-looked at Tony and said "call the Manager." That was pure B.S.- giving me the run around over 20 dollars.
Anyway Christine was polite, apologetic and clearly understood the absurdness and disrepect-BTW she used to be at 90th and Mtn View-my preferred, close to home, store. Thank you Christine.