my first experience in consigning with them. I called back the week when my consignment time was to expire and i had to pick up anything unsold. They said they would pull the items and i should pick up the next day. I go in to pick up and nothing was pulled. Every time I am there they look in the closets, they check behind the counter- cannot find my things. Say they will call when everything is pulled and they find it. Anyway-3 weeks go by- and i keep going up there and calling to pick up my things because the contract says that if you don't pick up your items that they will be donated. After the 3 weeks of hassle they finally call me and leave a rude message that i needed to go by TODAY and pick up my stuff. So i do. And alas about half of my items were missing- i assume donated (or kept so they can keep the full profit). Alas- the people here are very disorganized, rude and sneaky. Do NOT consign with them. There are plenty of other nice places around.