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  • The first day of this place was a whole 5 stars. They got me in right away. My nurse was extremely nice the doctor was even better. Very detailed. I've had a cold on and off since the End of August I was finally at my wits end and decided it was time to get seen so I could get rid of this nasty cold for good. They did a nose swab which results take 24 hours or less to receive.( keep this is mind) the doc sent me over to get chest X-rays fearing my lungs they gave me a shot of kenalog and called in a breathing treatment and some nose spray. On my way to chest X-rays. This is where they lose a star. Doc had put a rush order on my X-rays and the women at the clinic said that the images were already received and i would hear from them once they read them. Well they didn't read them until I called the next day to find out if my nose swab results came back. So not only didn't they read them when they received I had to ASK and after waiting 4 hours I got a call back saying the X-rays had been read. They were clear. So now we wait for the nose swab results would should have been in already it's been over 24 hours. This is where the next star gets lost . My insurance didn't cover the nose spray they sent over which they were aware of they didn't bother to call in a generic brand or anything else so at this point I've had a kenalog shot and breathing treatments which aren't helping. This is the next star they lose. All this started on a Thursday. I went all weekend with no antibiotics pending the results of my nose swab. I called first thing Monday leave a message and no response. Tuesday 4 days after my nose swab which should have taken 24 hours . they call and she says sorry it took so long she doesn't know why it took so long she had to go in a pull it from the portal , and say I tested positive for RSV and a flu virus. She tells me to get lots of rest. Okay I've been doing that since the last Tuesday. At this point I just want my antibiotic so I can shake this nasty virus. I tell her I'm feeling really bad still and her response is well ya you have RSV and a flu virus. I have to ask for an antibiotic . This is where they lose their next star. She was going to have the prescription sent over to CVS. (Okay great finally getting somewhere) I finish up my day pick up the kids from school and head over to CVS to pick up my prescription. Big surprise they have NOTHING there for me. I call the doctors office oh yes we sent that over it should be there for you. I went back and forth with CVS And this doctors office at least 4 times. The docs office closed and the last conversation I had with one of the girls was that CVS sometimes takes time to pull it from the system. Okay I wait till about 8:30 to head back to CVS a half hour before they close and they still show nothing that has been sent over. Today is now WEDNESDAY ALMOST A WEEK I still have nothing at CVS. Called first thing called the docs office oh yes we sent that. NO YOU DIDN'T. If you did it would be there. They are gonna check on it. So I get a call back and she's like I don't know what happened so I physically called it in for you and it's not an antibiotic it's a steroid. I don't know if they just dropped the ball with me or if everyone gets this kind of care. But almost a week for me to get any sort of medicine is absolutely insane. I am the worse I've been. My husband gets seen at the VA which is suppose to be the slowest worst care ever but he gets taken better care of and faster care there then this place. I am really bummed because the nurse I saw and Doc Amanda were great. Sarah was friendly too but when your sick and you need people to do their jobs friendly only gets you so far. I will not follow up there I will be searching the area of Surprise for a new doctor.
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