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  • Whatever you do, DON'T make your reservation with the hostess. Made a reservation for their private room on Monday morning, for our monthly Meetup dinner on Friday, for a party of 30. She took everything down, said she had it, and that a manager would follow up to get any further details. The manager, Kevin, called the following day while I was at work and left a voicemail to call him back & touch base. Called again, he wasn't there again. Spoke to Coop, the other manager, and he informed me that the room had already been booked by a private dinner party. He said he didn't know about it, that it must've just come in. Hmm, but MY reservation was made on MONDAY. There was no mention of the possibility of losing my reservation if I didn't call back that day. I was under the assumption the room was ours after making the initial reservation, since that's what was expressed. After several phone calls, and Coop going back & forth to talk to Kevin (no, Kevin never had the professional courtesy to speak to me himself) , Coop suggested splitting the "private" room with the other party or that they could put US in the lounge. HELLO? I have a Meetup group and this is an "event" not just some dinner party. I'd explained that we need room away from the noise, where we can get up and speak, but said I'd swing by tonight to see if it'd work. Coop called back again to inform me the ONLY way they could accommodate us, was if I moved my dinner time, because the lounge wouldn't work for us. I asked why they couldn't put the other party in the lounge. He said he'd love to. When I said "Make it happen, then!!"....I think I heard the faint sound of cajones shriveling up. Choke. They were totally unwilling to work with us & save a monthly repeat business customer, with a Meetup group of over 700 ladies in the Phoenix metro area...and growing. I will NEVER visit this establishment again. Now, on a Weds evening, I have to start a brand new search to accommodate my party of 30 women all expecting to be at Coach & Willie's on Friday night. It was also one of the lady's birthdays, so we were planning on sticking around a bit to party, too. Lots of bar tabs you just missed out on. Your bartenders and servers thank you, Kevin.
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