I went in for my first facial. I had been doing my research because I was going to get the acne facial. I have severe acne and I started noticing a difference as soon as a day after the facial. The reviews on here are spot on about Nelly. She is fantastic! She began with asking me why I thought I had acne and what I could do differently to make my face healthier from inside out. She had a soft touch, her hands felt like they were made of silk! I'm definitely coming back because of her. She made my first experience so comfortable!