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  • This place just opened and they already have low reviews... I'm sure it's due to the lack of customer service. I placed an order and paid online. When I got there the cashier (who was very friendly) told me she would have to charge me for the extra guacamole I ordered on the side... I told her it was no problem. Here is where the problem starts... When I got home, my order was completely messed up... They charged me extra guacamole but they never even added guacamole to my meal.... I asked for the chili-corn salsa and instead they put some spicy green salsa on there. I called chipotle and after I told the person on the phone the issue they said "ok hold on" and placed me on hold and put the manager on the line. When the manager got on the line, he said "what happened" not "thank you for holding" or anything. When I explained the issue and told him I was just there 10 minutes ago, the manager said "well did you eat it? If you didn't bring it back and we'll exchange it." I told him before he even said that, that I didn't have time to go back, so when I reminded him that I didn't have time to go back, he said "well bring it tomorrow" I told him I wouldn't be able to go back anytime soon and I would be able to go next week. And he told me to just put it aside and bring it in next week. Never once did this "manager" apologize for the inconvenience, or the error or anything. It wasn't until after I became upset and told the manager that it's not fair that in order to provide good customer service they have to inconvenience their customers even more. The manager was so rude and was almost yelling at me at this point and said to just bring in the receipt whenever I go back and they would comp a meal. He took down my name as well. I'm sure if I do go back they won't know what I'm talking about and charge me full price. I don't understand why some people refuse to provide good customer service until you become upset and rude. Never once did anyone apologize for their error they were just offended that I had the "nerve" to call in to complain. I do like how they charge me for guacamole and then charge me for extra guacamole and didn't give me any. Nice.
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