My Compass Visa acct is such a nightmare to me. I'm supposed to get 5.44% APR balance transfer FOR LIFE when I first open my acct, but when I received my 1st statement, I was charged 13.44% APR (regular) balance transfer. Also, instead of FOR LIFE, now it says the duration is only for 99 months. I called and the phone rep admitted the error but it would require TWO(2) MONTHS to rectify the error.
Then I made my payment 2 days after I received the statement but online still shows that I need to make a min payment of $XXXX by 5/11/2013 even though they acknowledged receipt of the payment I made. IWO, the company never bothered to update the online info. So now, I don't know if I should make another payment.
This bank must have hired the absolute lowest efficient workers..............it is amazing!