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  • I contacted Arctic Fox AC through their website on a Sunday afternoon. I had a non-functioning heat pump that I needed repaired. I was wary about AC repair companies that charged additional fees for weekend work, so I expected that they would contact me the next day. Heath, the owner, called me within one hour to talk to me about my specific needs. He promised that a technician would be arriving at my house within one hour. Will, the technician arrived exactly when promised. He looked at my unit and was able to diagnose the problem within a few minutes He had the part in his inventory on his van and was able to install the part within a few minutes. It was dark outside where he was working and to add to the potential difficulties, it started to rain and the outlet from the roof poured directly on where he was working. He told me that he would wait out the rain unless it got too late and return the next day. The rain stopped within about 30 minutes while he waited for the roof to stop dumping the water right on top of the unit. He finished the installation within a few minutes. From the initial contact to the finished repair ended up being only about four hours and the price was exactly what was promised. I even got a warranty on the work. I will definitely use Arctic Fox AC again and I would highly recommend them to anyone.
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