Do I even have to give them one star ?
ABSOLUTE horrible customer service. Most likely the worst I have yet to experience.
You could barely swing a cat in the bedroom. If it says a "queen bed" it means double. A SMALL double. And one bed. Not two.
The bathroom is so SMALL when you sit on the toilet you hit your knees on the shower stall.
It's filthy, outdated, and if you have to use a luggage cart they don't even fit down the hall.
Go spend your money else where.
We left, were refused a refund for an unused room, and booked at the Le Cantile Suites on Sherbrooke
Same price, 100 times better.
I never have and never will stay at a Best Western again.