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  • This star is for the amazing phlebotomist I was given at my appointment this morning. She was gentle and kind to my vein. Zero stars for the check in staff. RUDE. RUDE women. I checked in 15 min before my scheduled appointment that I made 10 days prior because of my work schedule... waited almost 50 min and walked back up to the counter and asked where I stood in line, as I had to get back to work. "Well, you didn't write that you had an appointment when you checked in." Wait, EXCUSE ME? I didn't write anything! I checked in with a live person who wrote something down and I told her I was here for my 9:15 appointment. That's on your staff. So I was just going to wait all day like a walk in?! Glad I spoke up. Only had to wait about 7 more min after that. But no apology and total incompetence for a simple simple task. Total disregard for patients. Really sad. I'll be finding a different location next time.
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