Been coming here frequently. Customer service is good, like always, but there are times where they forget to add bobas (pearls , bubbles etc.) to my drinks, which is also paid for (thought I was the only victim until I read others reviews).
I could understand on a busy day, but on slow days, too? I never bother telling them. It just seems too much of a hassle.
Their boba drinks are average. My favorite drink is "Jasmine Milk Tea with Boba." Most tasted way too sweet. I just have to make a request to bring it down a knot with the milk.
The store is a tad small, which can be over crowed on busy days. I always feel "cramped" when I'm in there and feel the pressure when up front with a long line behind me. It's really "uncomfortable." They really can use the space on the top left for ,"Pick Up Orders" to expand their store. Or use that space to form another line.