The fam and I were using a Groupon for this place. I had made a reservation, but it somehow got lost in the system, but they weren't too busy and we were seated right away.
The food was good, I had some pasta, the hubs had a cuban sandwich, and the kiddo had something off the appetizer menu (sliders) since there is no children's menu.
For such a large area, there really isn't much space in between the tables, but they do the seating so that you're not bumping chairs with the table behind you (seating sides perpendicular to each other).
Our waitress was nice, different people brought our food by and cleared the table though. It seems like everything is ordered a la carte, which adds up FAST. So it was an expensive meal for the three of us. You do get a coupon for the SugarFactory store on your receipt. I probably wouldn't have eaten here without the Groupon.