One phrase to sum up this spot: TOP-NOTCH customer service!
I would GLADLY pay double to receive the type of service I received here just because it was that amazing. Ladies, you won't find this type of experience anywhere nowadays. Here's my story:
I visited the weekend of 12/22/12 and always shop around the area. I frequent the Strip when I'm in town (and I come to Vegas ever other month!) and have been pleased with all my purchases. I was waiting around for my boyfriend and thought I'd jump into this place and try out a few pair. They had a pair of over-the-knee Madden boots for sale and I was stoked since it came in my size. By the time my bf arrived, I was ready to pay for these amazing boots.
Unfortunately, I felt so disappointed and utterly sad! As of 12/31/12 the shoe has completely fallen apart. The soft heel part fell off as I was walking! There's a huge hole that exposes the entire wedge shaft and its uneven when I walk. I live in the SF Bay Area in CA so there's no snow, rain or rough terrain worth a damn that could wreck these shoes this badly. The heel came completely off and left a huge visible hole at the bottom of my 9-day old boots.
I thought I was out of $70. I was mid-writing up the most horrible review on here. I paused and figured I should just call up this location and ask before proceeding since I'm within the 10-day returns period (9-days). I'm so glad that I did!
Julie answered the phone when I called on NYE. I explained to her what happened and kindly asked if there was anything they could do. I braced to be shot down and given the whole "sorry, tough luck" speech. Julie shocked me when she apologized and ask if I had the receipt still. I said possibly since I threw away a bunch of things recently and the receipt may have been tossed out. She allowed me to call her back after I searched for it. I (gratefully) found the receipt and called Julie back. She immediately took down my information to send me a packaging return label so that I could return my busted shoe! Holy... crap. I was completely blown away. I did not think they would even offer me a smirk since I'm not local to physically return the boots.
I repeat: buy your shoes here, BUY YOUR SHOES HERE! If there's any issues with it, they will take care of it. Just remember to keep your receipt.