Came in with a group of 11 people on a Saturday afternoon. They were not busy. My group was half way done eating and I had not received my burger. I was told they gave it to someone else. By the time our group was almost done eating and I had still not received what I ordered. She did offered me something to snack on while I wait. Then she said they would take it off our bill... I told her to make mine to go. Two of the people that ordered Ruebens hardly got any sauerkraut so when they asked for more they gave them one small bowl to split and it was served cold. I got ice tea and asked for the sugars...never got them nor did she bring me a refill. Thank goodness I bring my own. Another couple had bottled beer and more than once asked for a cold glass...they never got them. Other than that everyone else got their food and they seemed happy.