My husband purchased 7 pairs of pants on sale at the Charleston location because we have always had to deal with VERY POOR service at this location. The employees wont greet us or offer to help- they would rather converse among themselves. However, the Henderson store is close to my husband's office (and where we live) so we went there to have the pants tailored. After paying $150 to have all 7 pairs tailored with a permanent traveler's crease, he was given the date that all the pants would be ready. He called the day before the finish date hoping they might be finished early. The associate refused to even check saying "if you we're promised a certain day the pants will be ready THAT DAY". The following day (the day he was originally promised) he hadn't heard anything so he called the store again. They said that the pants weren't ready yet and he should call again tomorrow. When he called the next day my husband was told that his order was being worked on right then. Some of the pants would be ready that day and the rest would be ready the following day (2 days late). It is now 3 days later and we still have yet to here if his pants are ready yet.
The quality of clothing at Jos A Bank is nice, but I recommend shopping at the Charleston store because you won't get any service at the store in Henderson.