This location needs to have their staff go through training again. I saw the drive thru line was pretty long so I decided to go inside thinking it would be quicker.
There were maybe four people that was waiting for food when I ordered mine. I ordered a 4 piece meal and the shrimp tackle box?
As I see people get their food, I noticed every single person brought their food back. Either they didn't get a biscuit or something was wrong with their side so I made a mental note to check my order before I left the place.
Next thing I know, it was myself and another person still waiting for 30 mins! I asked him what number his order was and it was five numbers before mine. After looking around we realized it was just us waiting for our orders.
Finally one of the guys behind the counter overheard us and asked for our receipts then "expedited" our orders. That took another 15 mins.
There was a guy jumping back and forth from the drive thru window to help the guy on the line. But then wouldn't complete an order causing confusion. The guy was clearly flustered and needed help.
Finally he prepped my order. I thought the shrimp tackle box had butterfly shrimp but I got little popcorn shrimps. Then he said he gave me a couple extra and extra biscuits and he knew I was mad.
Well come on. I was mad because I paid $16 for cold food. It's different if I waited 30 mins for a fresh batch of chicken. But so not the case.