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| - POOR, POOR MANAGEMENT!!!! I had a Groupon voucher for this restaurant, and I tried to use it today with a friend as my guest. We arrived and I asked right away what the process was for redeeming the Groupon...did they want the voucher now or when the check arrives. The nice server said, "Now is ok", and I opened the app on my iPhone and she wrote down the number. She handed my phone back to me, and I showed her that I was going to press the Redeemed button. No problem! My friend and I ordered drinks: a mango lassi and a diet coke. The server brought the drinks, and my friend and I continued to make small talk and look over the menu. Suddenly, the server and a manager were back at the table. "There's a problem with the Groupon. When we try to enter the number, it says it's been redeemed." No kidding!!! I just redeemed it in front of the server! The server then apologized because it was her first day, and the manager kept saying, I'm sorry. I can't apply the Groupon without the Groupon being active. Then he went on to say that I should call Groupon and have them reactivate this and not to worry because this has happened before...um...is Groupon going to take care of this right now? I don't think so. I just wanted to ask at this point...AND THIS IS YOUR CUSTOMER'S FAULT BECAUSE....????? So there I had pressed the redeemed button in good faith in front of the server so that she wouldn't get in trouble (I've had people thank me at other places because they forgot to ask me to do this, so I just do it now in front of them...ease of anxiety cuz who needs THAT, right?), and I'm now being told by the manager that we'll have to pay cash because he has no recourse with regard to processing the promotion. GOOD management would have apologized for their establishment's mistake and then filed a claim with Groupon themselves. but not here. ...and the very LEAST he could have done was comp'd our drinks!!!! I think that tab was about $5. ANY attempt at concession might have led me to just stay, order a meal and work it out later...but I was furious at this point. WORK IT OUT, BUD! It's what you get paid for. Did I mention that our booth was one of TWO occupied when we were seated before this fiasco? Management here needs to "buy a vowel" before I would even consider coming back to this place. GOOD customer service can make ALL the difference when dealing with the general public. This establishment has, obviously, yet to learn that.
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