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  • Read the fine print on any agreements carefully. I was in the process of starting up a new business and signed up for a 12 month virtual office agreement but a couple of months into the agreement, I started a full time job instead and had to delay doing anything with the new business. Knowing that I had signed up for 12 months, I paid my $89 a month without a single complaint while never stepping inside the facility once or utilizing a single service. 20 months pass and I finally get around to asking what actions I need to take to cancel the agreement and was told that I was supposedly sent a notice 90 days prior to the 12 month term that I would be renewed automatically for another 12 months. Since I only received about 5 emails a month on this particular email account, with at least two of them being from Regus (invoice & card transaction confirmation), I was able to review every email I had ever received within a couple of minutes while still on the telephone with a Regus representative and sure enough, no notice but was told it didn't matter, the agreement states automatic 12 month renewal without written cancellation. While I would agree it's my fault for not reading the fine print and paying closer attention to the charges, I've never had a lease or term agreement that auto renews for another full term without a new agreement. Everything I've ever experienced has been month to month after the expiration of a specific term. Regus reminds me of the health clubs that used to sucker people into 3 year terms and would do everything they could to force people to pay for those 3 years. After paying $1,068 for 12 months that I committed to while never utilizing a single service and having no complaints, you would think a business that collected another $712 for 8 additional months would be accommodating to a cancellation request but no, they state there's nothing they can do and I must pay the additional $356 for the final 4 months. Buyer beware, horrible customer service and somewhat crooked in my opinion.
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