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  • Horrible customer service! In the healthcare field myself I am very aware about how customer service can impact a practices profitability, and patient flow. The front desk girls leave something to be desired, and they all seem like they are being held against their will. Unfriendly doesn't even begin to describe the interaction with them. I am a cash pay patient, which is rare especially in this economy, and they don't value that at all. I was told 3 times during my daughters visit that my total would only be $85.00. I would have paid anything additional if I would have been told while in the office. I then receive a letter in the mail about 3 weeks later showing a balance for a vision test. First of all, I was never asked to consent to the extra testing, and would have denied, since I work in the ophthalmology field, and could have done a better vision check myself. When I called, I was informed that the front desk girls never told me because they are unaware of the test and don't know to charge for it. I explained my situation, and the billing specialist got extremely short with me and started to question my financials. I was insulted to say the least, and refused to pay the bill on principle alone. I am now being sent to collections, for $10.00, which is not smart on their part, since they will be charged more to send me to collections than they will actually get. Overall, horrible experience, I have found a new pediatrician.
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