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| - Really disgusted with their service. Had maybe 1 good experience ever at this location. Their employees here do not care about customer service or making your experience exceptional. Many visits I've made with my family ended up dealing with inattentive sales associates that ran off to gossip or help other people and leaving you all alone with the product.
The sales staff isn't helpful, but very lazy when they are assigned to help you. If asked about specific information or products, they are a deer and headlights. Or like a almost dead fly buzzing around trying to figure out where to even start for the answers.
Don't have any sense of the product knowledge or what's available. Make up excuses so that they may be lazy and not check for you if items are available elsewhere.
Basically for a luxury retailer that sells items around 2k and up should really be going above and beyond regardless of how you dress, or how long you take to decide on a product or how many questions you have. Just to see if they know anything, ( I am an avid brand junkie who knows way too much for their own good ) I would ask specific questions myself to make sure of the answers, only to be answered with falsified information to save themselves the trouble of finding the real answer, when confronted about what I had been told or researched.
One experience recently was when I was inside the store hoping to spend some good $$$ (3-4K or more for my anniversary present that could have been any other designer like Chanel or Hermes and I stupidly chose Louis Vuitton) the whole time whilst trying on the item another sales associate who wanted to make her sale hovered around my husband and I while we were trying the bag and looking. Our sales associate wasn't attentive to listening to what we really wanted and which products we described. She would keep showing us items that we hated and not even close to what was asked for. Obviously just to make a sale.
Which ruined the experience of purchasing as it put pressure on us to quickly decide on the purchase or else she would take the bag away. This is terrible business practice to pressure customers while they are trying the product. This is a sure way to lose a sale for the staff. Although even after we made it very apparent we would be taking the item, the other sales staff still hovered around for 30 minutes or more standing beside me and my husband plus our sales associate while her other customers waited just to steal the bag away.
At this point we decided that since they were negligent in helping the situation and making the experience of our purchase exceptional, we did not buy the item. We confronted the sales staff we felt uncomfortable during the shopping experience, and that she shouldn't have let her colleague do that. Her answer was " It doesn't matter because your not buying the bag anyways. Her customers wanted to see it" and we had told her that still it wasn't right to stand around the whole time while I was trying on the item whispering " is she done yet" to you while we are looking. Soon after not taking the bag our sales associate got quite hostile and began to clunk and grab everything away from us. My husband wanted to make a formal complaint, and was told " Well since your gonna complain about me I might as well write EVERYONES name too" ( then shoves the card in his face). Soon after speaking to another sales associate who is my personal shopper for Holts, I had been told the name for the person whom had done that or was involved was fake and she had lied to us about who she was to stay away from getting the complaint but rather gave another girls name to take her fall unknowingly. I feel bad for people who have experiences like this who are just trying to get a slice of luxury with their hard earned money. Nobody deserves to be treated like this, and discriminated against while shopping.
If it was me running LVMH group I'd be disgusted with this brand and how they've let their staff run ramped.
Piece of advice if you don't want to be treated like crap, stick to the originals like Bloor St. Or Holt Renfrew. They are mostly older sales associates not hooligan millennial girls who got lucky and hired cause it was cheaper. The old school sales associates will pamper you to the high heavens and actually appreciate and see the value in creating an overall fabulous luxury experience while purchasing an item!
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